Practice area · 01
Consumer Law
Consumer relationships, disputed charges, contracts and claims involving financial institutions, before Brazil’s special and ordinary courts.
Consumer Law governs the relationship between a person buying a product or service and its seller or provider. When something goes wrong, such as a charge that differs from the contract, an interrupted essential service or a debt that was never incurred, legal options may be available to address it.
Dra. Simone handles consumer matters before Brazil’s special courts (Juizados Especiais) and ordinary courts, including claims involving financial institutions. Her work covers civil liability, consumer contracts and disputed charges, through judicial and out-of-court approaches.
Legal services are fully online for individuals and businesses throughout Brazil. Documents are sent through WhatsApp, reviewed and organised digitally, and electronic proceedings are monitored remotely.
Situations
Situations this area covers
A charge that does not match the contract
Dra. Simone reviews the contract and payment records, compares them with the charge and assesses the options: an out-of-court approach or proceedings before Brazil’s special or ordinary courts.
How documents are reviewedAn essential service interrupted or poorly provided
Documents and reference numbers are reviewed digitally to understand the service failure. This informs an out-of-court approach or court proceedings, with the relevant procedural documents.
How documents are reviewedA debt or contract with a financial institution
The matter is examined under Brazilian consumer law and civil liability rules, including a review of the agreed terms. Dra. Simone handles claims involving financial institutions, both in and out of court.
How documents are reviewed